



You can also reach us
through these hotlines:
(02)-730 1000 or 211 for mobile.



Note: This Conversation is recorded and
logged in transcript form.





Q2. How satisfied are you with your overall experiencewith our web Chat channel?
| Very Satisfied |
| Fairly Satisfied |
| Neither Satisfied or Dissatisfied |
| Somewhat Dissatisfied |
| Very Dissatisfied |
| Please tell us why you feel that way |

Q3. Overall, how satisfied are you with the handling and resolution of your concerns?
| Very Satisfied |
| Fairly Satisfied |
| Neither Satisfied or Dissatisfied |
| Somewhat Dissatisfied |
| Very Dissatisfied |
| Please tell us why you feel that way |

Q4. If someone you know wanted to get in touch with Globe, how likely would you be to recommend Web Chat as a service channel to them?
| Very Likely |
| Fairly Likely |
| Neither Likely nor Unlikely |
| Fairly Unlikely |
| Very Unlikely |

Q5. Would you have any suggestion on how else we could improve our service in terms of handling your concerns?