btn
Loading...

we can help you!
Need Assistance?
we can help you!
Online
we can help you!
Need Assistance?
we can help you!
Offline

we can help you!
Our Chat Assist Specialists are all engaged at the moment.

Click “Inquire” if you would like us
to reply to your inquiry through email.
Click “Retry” to be put in queue for the next available Chat Assist Specialist.
recheck

inquire

we can help you!
Please provide us with your
email and your inquiry below.
We will send the answer to
you through email.
Your Email:
Type Inquiry Below:

You can also reach us
through these hotlines:
(02)-730 1000 or 211 for mobile.

submit

we can help you!
This is to inform you that the
succeeding conversation between
you and the live agent will be
recorded and logged in transcript form.

Would you like to continue
with this request?
yes   no

we can help you!
Please provide us with your
name and select the nature
of your concern below.
Name:
Nature of Concern:
back submit

we can help you!
hide agent


cacharel
send



Note: This Conversation is recorded and
logged in transcript form.


we can help you!
Session has Ended
ok

we can help you!
Would you like a copy of the
transcript of conversation?
Yes No

Please enter your Email:
submit

we can help you!
Would you like to
answer our Surveys?
yes   no

we can help you!
Please answer the following by
ticking on the corresponding answer.

Were we able to address
your concern?
Yes No
submit
we can help you!

Q2. How satisfied are you with your overall experiencewith our web Chat channel?


Very Satisfied
Fairly Satisfied
Neither Satisfied or Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
Please tell us why you feel that way
next
we can help you!

Q3. Overall, how satisfied are you with the handling and resolution of your concerns?


Very Satisfied
Fairly Satisfied
Neither Satisfied or Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
Please tell us why you feel that way
back next
we can help you!

Q4. If someone you know wanted to get in touch with Globe, how likely would you be to recommend Web Chat as a service channel to them?


Very Likely
Fairly Likely
Neither Likely nor Unlikely
Fairly Unlikely
Very Unlikely
back next
we can help you!

Q5. Would you have any suggestion on how else we could improve our service in terms of handling your concerns?



back submit